What ongoing training does the staff receive in dementia care? Our team engages in monthly in-service training related to dementia programming, de-escalation and redirection techniques. Our staff is committed to providing the highest-quality service and care for each resident and we will share your concerns with our management team for review. Provider Response We appreciate you taking the time to share your feedback and are sorry to hear you feel this way. They should not be allowed to keep their doors open. This has happened to my family and I know of another family who moved out due to this exact type of behavior. They will also attempt to raise your personal service rate within a few months of your relative living there and if they try to blackmail you and tell you that your relative needs 8-10-24 hours of sitters or they will kick your relative out, call all agencies and report this behavior. If you complain, management will retaliate.
This building is run on skeleton staff and often basic duties for your loved one go not completed such as regular hand washing, toileting, showers on scheduled days, and proper medicine administration. The Executive Director will tell you whatever she needs to say to get you to move your relative in and when you expect those promises to be carried out, she will deny what she promised. I am a friend or relative of a current/past resident
WhatMatters Never ever place your relative here.
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